Refund policy

Below is a fair, customer-friendly, India-appropriate Return & Refund Policy for Grabsy.
It’s written to build trust while still protecting your store from misuse.

You can paste this directly into Shopify and replace the placeholders.

Return & Refund Policy

Last updated: [DATE]

At Grabsy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below for details on eligibility and the process.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect

  • The item received does not match the description

  • The product is unused, unwashed, and in original condition with all packaging intact

Returns are accepted only if the request is raised within [10 DAYS] of delivery.

2. Items Not Eligible for Return

The following items are non-returnable:

  • Used or damaged products due to misuse

  • Items without original packaging or accessories

  • Products marked as Final Sale or Non-Returnable

  • Personal care, hygiene, or intimate items (if applicable)

3. How to Request a Return

To initiate a return, please contact us at [EMAIL ADDRESS - grabsyhub@gmail.com] with:

  • Your order number

  • Reason for return

  • Clear images or video of the product (if damaged or defective)

Our support team will review your request and guide you through the next steps.

4. Return Shipping

  • If the return is approved due to a damaged, defective, or incorrect product, return shipping will be arranged or reimbursed by Grabsy.

  • If the return is requested for reasons other than product issues, the customer may be responsible for return shipping costs.

Shipping charges, if any, are non-refundable unless the return is due to our error.

5. Refund Process and Timing

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [REFUND PROCESSING TIME 48hrs]

  • Refunds will be issued to the original payment method

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.

6. Exchange Policy

We offer exchanges for defective or damaged items, subject to stock availability.

If an exchange is approved, a replacement product will be shipped after verification. If the item is unavailable, a refund or store credit may be issued instead.

7. Damaged or Defective Products

If you receive a damaged or defective product, please report it within [10 DAYS] of delivery with clear photo or video proof. Claims raised after this period may not be accepted.

8. Order Cancellations

Orders can only be canceled before they are shipped. Once dispatched, cancellation requests will be treated as returns and handled according to this policy.

9. Contact Information

For any return or refund-related questions, please contact us:

Email: grabsyhub@gmail.com
Business Name: Grabsy