Privacy policy

Privacy Policy

Last updated: 17-01-2023

Welcome to Grabsy. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Grabsy, we may collect the following types of information:

a) Personal Information

This includes information you provide directly to us, such as:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely via third-party payment gateways)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring URLs

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders

  • Communicate with you about orders, support requests, or updates

  • Improve our website, products, and customer experience

  • Prevent fraud and ensure secure transactions

  • Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Grabsy uses cookies and similar technologies to:

  • Enable essential website functionality

  • Remember your preferences

  • Analyze traffic and user behavior

  • Improve performance and marketing effectiveness

You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

4. Third-Party Services

We may share limited information with trusted third-party services to operate our business, including:

  • Payment gateways

  • Shipping and logistics partners

  • Analytics services (such as website performance tracking)

  • Marketing platforms (for order updates or promotions, if opted in)

These third parties are obligated to protect your information and use it only for the intended purpose.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes secure servers, encryption, and trusted third-party payment processors.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

As a customer, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Request deletion of your personal data (subject to legal obligations)

  • Opt out of promotional communications at any time

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, accounting, or regulatory requirements

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.